It is about the words

Delivering great customer service is about actions and words.  While it is important to coach your employees how to resolve customer complaints and what to say, it is also important to focus on how to say it.  The same is true as you try to communicate your vision as a business owner.   Effective leaders know what to say and how to say it.

Join us  as we talk about how to use  good communication skills as a sales person, leader or customer service rep.  Our guest is my good friend Ellen Dunnigan, the owner of Accent on Business