Loosing Customers With Poor Instructions

We don't like the idea that loosing customers is a reality, but sometimes the information we share with the intention of helping others learn new things can actually loose customers. Amber shares a real life story about a YouTube user that lost a teen customer simply with a poor use of words. It likely isn't a measurable mistake, but the order of instructions can create issues.

Don't loose customers simply because you didn't consider how people are using the information you provide for them.