What is Social CRM and why would you use it?

Danny Brown VP of Partner Strategy at Jugnoo joins host Joe Hackman to discuss what Social CRM is and why you might want to use it. 

More about our guest: Danny Brown is the VP of Partner Strategy at Jugnoo, an Internet and media technology company helping make the social web simple, accessible and monetizable for all. An award-winning marketer and blogger, Danny is recognized as one of the leading marketing bloggers in the world and syndicated across the WebProNews, Newstex, AllTop and Social Media Informer networks. It tops the Hubspot Hot 100 Marketing Blogs list, and was one of Social Media Examiner's Top 10 Social Media Blogs in 2011. He is the founder of For Bloggers By Bloggers, a free blog resource center helping bloggers take their content and goals to the next level.