Customer Service: New Marketing For Small Business

Barry Moltz, Founder of Barry J. Moltz: Crazy About Business, Insane for Your Success, joins Anita Campbell for an in-depth discussion on customer service. More specifically, customer service as a new way of marketing for small business. Barry has founded and run small businesses with a great deal of success and failure for more than 15 years. He has also founded an angel investor group, an angel fund, and is a former advisory member of the board of the Angel Capital Education Foundation. Barry's fourth book, "BAM! Delivering Customer Service in a Self Service World" talks about the how customer service is the new marketing in a social media world.