Who's Your Gladys? Turning Your Most Difficult Customer Into Your Biggest Fan

In today's sputtering economy, when every company needs every customer they can get, properly managing those who are demanding and complaining can mean the difference between thriving and closing the doors.

To help companies manage those difficult customers, authors Marilyn Suttle and Lori Jo Vest have written Who's Your Gladys? How to Turn Even The Most Difficult Customer Into Your Biggest Fan.

Marilyn joins John and Paul on the Friday, October 2 edition of User Friendly Thinking to address that very issue. If you run a business, you have difficult customers, so you don't want to miss this episode.

User Friendly Thinking airs every Friday at noon central.