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Featured01:07Live at Franchise Expo Austin Part 1
in Marketing
Why Franchising?
We spoke with many entrepreneurs and franchisors LIVE at this year’s Franchise Expo Austin about why they decided to franchise their concept. And, why are franchisee partners finding success with their brand? What’s in it for them?
Today you'll hear from these extraordinary Franchisors:
Ken Phipps, Eggs Up Grill
Brandon Wilhem, Hangry Joe’s
Lauri White, Pizza Drop
James Carey, Preservan
Kerri Da Silva, Rapid Hose
Dan Bish, Eat Gather Love
But first, we start with a conversation with SMB Franchise Advisers’ Dawn Abbamondi and Shannon Wilburn about the state of franching! #itsallabouttherelationship
And then we’ll wrap the show with an update from Dr John Hayes, who teaches The A to Zs at the Expos and is once again hosting the Selling Franchises Summit, coming up January 23-24 in West Palm Beach with the Titus Center for Franchising.
Thanks to Citrin Cooperman, Hughes, Northeast Color, and Tsource. And thank YOU for listening and staying connected on the Social Geek Radio Network!
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00:04
Worker Wellbeing Declines with Women Reporting Worsening Results
in Business
The Workplace Minute powered by H3 HR Advisors
Sponsored by Paychex - one of the leading providers of HR, payroll, retirement, and software solutions for businesses of all sizes - learn more at www.paychex.com/awia.
Hosts: Steve Boese
Welcome to the Workplace Minute, brought to you by H3 HR Advisors. Your quick-hit version of the HR Happy Hour Podcast, where Steve Boese shares the latest in Human Resources, HR tech, workplace trends, and more—all in just a few minutes. Tune in and stay on top of what’s shaping the workplace today!
In this episode Steve shares new data from Alight on how overall employee wellbeing is declining and women employees are reporting worse wellbeing than their male colleagues.
To listen to the Workplace Minute powered by H3 HR Advisors - add the Workplace Minute by H3 HR Advisors skill to your Amazon Echo device's Flash Briefing or Daily News Update.
Learn more at www.h3hr.com and www.hrhappyhour.net
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Featured00:41
Beyond Food Franchises: Exploring Non-Food Opportunities
in Entrepreneur
Beyond Food Franchises: Exploring Non-Food Opportunities
While food franchises are undeniably our most popular category, franchising extends far beyond the realm of food. Over the years, we’ve featured numerous exceptional franchises in the service industry. These businesses, though often highly profitable, present unique marketing challenges.
Our podcast begins with a discussion inspired by Dr. Martin J. McDermott’s LinkedIn article, "You Had Me at Hello: The Power of the Follow-Up." This piece highlights the critical role of post-service communication in fostering customer loyalty. Using compelling anecdotes—like a dentist’s thoughtful follow-up call or a repairman’s check-in after servicing a refrigerator—Dr. McDermott underscores how small gestures can leave a lasting impact. He also introduces the RATER model (Reliability, Assurance, Tangibles, Empathy, Responsiveness) as a framework for assessing service quality, emphasizing how even brief interactions can strengthen customer relationships. Drawing from his expertise as a marketing professor and franchising authority, he concludes by celebrating the often-overlooked importance of a simple greeting and timely follow-up.
Next, we sit down with Jon Ostenson, a consultant, entrepreneur, and author specializing in non-food franchising. As a former Inc. 500 Franchise President and multi-brand franchisee, Jon offers invaluable perspectives on this sector. We explore insights from his latest book, Non-Food Franchising: The Better Path to Franchise Ownership. Finally, in the second segment of the episode, we feature an excerpt from our celebrated podcast series, Great Quotes in Franchising.
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Featured00:26
Nips: December 1, 2024
in Business
Get caught up on the latest news from around the pulp and paper world in our weekly program, including updates from International Paper, DS Smith, Saica, JD Irving, Domtar, APP, Weyerhaeuser, Essity, Suzano, Amcor, Berry, Mondi and more.
Available on iTunes
Listen live at 6 p.m. EST on Sunday, 1 December 2024, or anytime afterward.
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01:00
NABWIC Talks Construction & Technology with Prime Contractors & Industry Experts
in Entrepreneur
Join NABWIC Talks as we gear up for the Construction and Technology Event happening on December 6th at Oasis, Miami Gardens, featuring a powerhouse panel of women breaking barriers and inspiring change. This week's episode highlights our esteemed panelists:
Elena Hercule, CEO of HJ Construction Group and NABWIC National Membership Chair, known for her expertise in multi-family construction and technology integration. Meloni Boatswain, Microsoft Data Center Delivery Construction Manager and Interim Global COO for Blacks in Technology Foundation, championing digital equity and innovative data center development. Dr. Egheosa Igbinoba (Dr. E), CEO of Evolution Training and Management Solutions, specializing in workforce development, STEAM education, and DEI advocacy. Dominique McNeill, Project Manager at Whiting-Turner Contracting Company, President of NAWIC Fort Lauderdale Chapter, and community advocate through her nonprofit Diamond Opportunity and Outreach Resources (D.O.O.R.). These dynamic leaders will share their journeys, insights, and strategies at the intersection of construction, technology, and community impact. Learn how they are transforming industries, uplifting communities, and paving the way for future generations. Don’t miss this engaging discussion!
Guest Host: Elena Hercule | NABWIC- National Membership Chair | 954-415-6774 _____ Let's Talk Construction & Technology | December 6, 2024 | 8:30 AM - 12.30 pm, 640 NW 183rd Street| Miami Gardens, FL 33169
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00:32
From Insight to Impact: Unlocking Value Force Multipliers in CX
in Business
Customer journey mapping isn’t just an exercise in theory—it’s the foundation for driving measurable business results. In this episode of CallTalk, Bruce Belfiore is joined by CX expert Justin Robbins to discuss Value Force Multipliers: the key actions that transform customer insights into tangible improvements for both customer satisfaction and the bottom line. Justin will break down how to identify these multipliers, why they matter, and how organizations can move beyond passive analysis to implement real-world solutions. With his candid, no-nonsense approach, Justin will challenge you to think differently about the role of data in customer experience and leave you with actionable strategies to make a measurable impact. If you're ready to turn insights into impact, this is the conversation you’ve been waiting for.
The call is about value force multipliers and how they can be used to improve customer experience. The speaker discusses the concept of value force multipliers and how they can be used to drive change in an organization. They also talk about the importance of identifying patterns, cross-functional brainstorming, and the need for small but impactful changes. The speaker also mentions the importance of aligning teams and avoiding overcomplicating data. The speaker and Bruce discuss the importance of focusing on measurable, actionable outcomes and the need to shift the perception of the contact center as a cost center to a growth engine. They also talk about the role of the mission statement in financing budgets. The call is about the future of customer experience and the role of value force multipliers in shaping the industry. The speaker is excited about the potential of artificial intelligence and predictive analytics to help organizations quantify the impact of their decisions.
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Featured00:31
Part 1: Close Up Radio Spotlights Eartha Govan of The M.A.G. Firm LLC
in Management
Evans, GA - The MAG Firm, a business coaching and logistics consulting company founded by retired Lieutenant Colonel Eartha Govan, proudly announces the launch of its comprehensive business coaching services. Leveraging 35 years of unparalleled military service and leadership, The MAG Firm works hard to empower businesses through strategic management, leadership development, and operational excellence.
Founded in May 2022 and launched publicly in March 2023, The MAG Firm is the embodiment of Govan’s vision to transfer her leadership and logistics skills from military to civilian life. Named in honor of her mother, Mary Alice Govan (M.A.G.), the firm is a testament to the support and values instilled in Govan by her family.
The MAG Firm offers a suite of services designed to transform businesses and enhance leadership capabilities:
• Leadership Training & Development
• Organizational Transformation & Planning
• Logistics & Supply Chain Management
• Resume Building & Career Transition Services
• Military Resource Center Development
Lt. Col. Govan’s dedication to service is reflected not only in her military career but also in the numerous accolades and honors she has received.
“We’re here to help businesses build practical strategies that lead to sustainable success,” Govan affirms. “Together, we can achieve more.”
For more information about Eartha Govan or The M.A.G. Firm, please visit https://themagfirmllc.com/
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00:33
State of Black Education System
in Entrepreneur
They didn't teach my child to read. So whose fault is that?
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Featured00:33
Close Up Radio Welcomes Back Entrepreneur Dexter Morrison
in Entrepreneur
Portland, OR - Dexter Morrison, a visionary entrepreneur, is leveraging his personal journey and professional alliances to uplift underprivileged communities through an innovative model of community development. After overcoming profound personal challenges, Morrison has embarked on a mission to build economic and social bridges in disadvantaged areas, beginning with Portland, Oregon, and extending to Hawaii and beyond.
Aligning with Sports Facilities Advisory, a company renowned for constructing sports complexes since 2003, Morrison conceptualized a comprehensive plan to foster wealth and opportunity in underprivileged communities. His strategy includes the development of the National Civil Rights Sports and Education Arena, a project aimed at transforming the community landscape.
Dedicated to creating substantial change, Morrison’s partnerships reflect a diverse mix of expertise—all focused on the common goal of reviving underprivileged areas. By bringing together people of different backgrounds, Morrison is working on collaborative efforts to generate monumental change from the bottom up.
As his project garners attention from civic leaders and investors across the country, Morrison invites those interested in being part of the movement to join his journey. By showcasing these development opportunities, Dexter Morrison aims to inspire other regions and leaders to take similar steps toward economic revitalization.
Dexter Morrison’s vision for empowering underprivileged communities through strategic development is both ambitious and achievable. As he continues to advocate for sustainable progress, Morrison encourages individuals, businesses, and leaders to participate in these growth opportunities.
For more information about Dexter Morrison, please visit https://www.poadex.com
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00:31
Faith Over Fear - Make 2025 Your Year!
in Business
How many times have you allowed your fear to keep you from going for it? Join us on Women Lead Radio as Dianne Callahan, your host of The Lighthearted Life, has a conversation with Mandy Schaniel (www.mandyschaniel.com), Award -Winning Author & Consultant of Schaniel Consulting Inc., where they will discuss practical and actionable tips for overcoming fear and achieving success in every area of life - perfect timing as we look to 2025!
Sponsor Appreciation!
Thank you to our partner and show sponsor, Microsoft (www.microsoft.com)!
Interested in Learning More About Connected Women of Influence?
Click Here (https://connectedwomenofinfluence.com/attend-an-event-as-our-guest/) to Be Invited as Our Special VIP & Guest to a Future Event!
Interested in Becoming a Member of Our Professional Community!?
Click Here (https://connectedwomenofinfluence.com/membership-application/) to Apply for Membership!
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01:05
Does Donald Trump Mean the End of the New-Ujamaa Movement?
in Business
A sacred discussion of the economic and political plight of Black people and the global cooperative economic model that provides an exact method of gaining economic and political self-determination. We are building the global machinery for our economic freedom and sovereignty and the methodology to pass it forward to future generations.
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00:43
The Journey with Vitiligo - Our Guest is Shameka Pittman of Indiana
Tell us about your Vitiligo Journey
About Business
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