Our Terms of Use and Privacy Policy have changed. We think you'll like them better this way.

Draft-Up

Documenting Procedures Made Simple

Edit Profile
Episodes
27
Followers
Listens
172
×  

Follow This Show

Stay in the know about new episodes and updates.
I teach business owners how to increase profit margins and reduce inconsistencies by helping them document their process.

On-Demand Episodes

When writing policies and procedures it is dangerous to assume that the only persons using the information will be internal parties. Companies that fail to acknowledge or communicate the information that a customer or vendor needs... more
Play Now

So often business owners create grand products based on fablous ideas without considering what the person who is going to use that product needs. Consider a technology transfer gone poorly, its almost always because someone didn't ask... more
Play Now

Look we know that communication is important. When we have a lot to say it can be hard to keep the attention of other people. We tend to forget that not everyone is as passionate about the things we want to say as we are. When... more
Play Now

When we need information we tend to scan to find what we need quickly and don't spend too much effort when there is urgency behind locating the information. Understanding this can help every person who communicates understand the... more
Play Now

It would be wonderful if we all knew all of the things we needed to fully understand. Truthfully the world is nothing more than a long experience of crazy experiences that reflect the things we half toy with. When it comes to lack of... more
Play Now

We don't like the idea that loosing customers is a reality, but sometimes the information we share with the intention of helping others learn new things can actually loose customers. Amber shares a real life story about a YouTube user... more
Play Now

As humans we are wired to long for story, we will make in assumptions to complete information we don't have. These back stories vary from one person to another. While we can't change the human race to prevent this natural... more
Play Now

Consider carefully how people that are using your words are translating the things you say. Miscommunication does occur a bit more often when we are comfortable in the environment that we are sharing information with others.... more
Play Now

Amber investiages why we tend to begin yelling at one another when we don't understand what someone else is saying. This does help the most when lack of hearing is the problem, but we often yell even if speaking louder doesn't address... more
Play Now

We all have competitors, but sometimes that competition can provide growth. There is always room for growth, and allowing some flexiability to work with your competitors can enhance and strengthen your business. Understanding the way... more
Play Now

Facebook comments

Available when logged-in to Facebook and if Targeting Cookies are enabled