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Customer Experience

Customer Experience

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The message is coming loud and clear. Customers want more! More respect, more choice, and more help! And they also want less! Less hassle, fewer procedures, less aggravation. They want a better experience every time they deal with you. Please join us to learn how to deliver that “more” and that "less" to your customers. Each week, trailblazing experts in Customer Experience will share what's new, what's exciting and what you can do to transform how your customers perceive you and your company. Interactive, provocative, test out new ideas, remember classic wisdom. Hear and be heard. Visit our blog at www.improvingcustomerexperience.com

On-Demand Episodes

We have a very special show for you today. I have invited back two previous guests, Dr. Graeme Codrington and Dean Van Leeuwen. With research and a shared passion for understanding how businesses become successful, Graeme and Dean founded TomorrowToday International, a company that is helping shape the future of work through appreciation for and strategizing of the multi-generational strengths that exist in today's workplace. And a new guest to our show is Anna Elwood, the Director of Operations at ZocDoc where she and her team focus on creating a best-in-class experience for ZocDoc patient and doctor users. ZocDoc was one of the 16 finalists in this year's Innovation Award at the CXPA Insights Exchange in San Diego. Few will deny the existence of multi-generational differences in the workplace today. With Graeme and Dean's expertise and Anna's experience, we will explore together, just what it is that makes this youthful successful company what it is today.
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Customer Experience

Graham Kingma is the founding Principal of Imagen Business Solutions. Graham is a long-time customer experience advocate and someone who is passionate about leadership, customer measurement, operational excellence and social... more
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Customer Experience

Wonder how networking at it's best really works? Lynne Waymon, the CEO of Contacts Count is our expert today. For 20 years her international training and speaking firm has worked with people from all walks of life. Today she'll give you... more
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Customer Experience

Discovering What Makes Your Brand Live in the Minds of Customers For 23 years, Suzanne has been passionately serving clients by creating corporate identity design solutions packaged with powerful strategic branding consulting... more
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Customer Experience

Harvard Business Review, CNBC and Fast Company have called Bill Jensen today's foremost expert on work complexity and cutting through clutter to what really matters. He is an internationally-acclaimed speaker who is known for... more
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Customer Experience

Ingrid Lindberg was named Customer Experience Officer of CIGNA Corporation in January, 2008. She is responsible for developing and overseeing the implementation of a corporate-wide customer experience strategy, which... more
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Customer Experience

As editorial director of 1to1 Media, Ginger Conlon is responsible for the direction and day-to-day editorial operations of two award-winning publications: executive journal Customer Strategist and the online business publication 1to1... more
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Customer Experience

Lynda has a passionate love of people and their development to be our future leaders. With 35 years of business experience behind her, she is a master networker, innovator and big-picture thinker and is putting her unique skills to... more
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Customer Experience

Terrence L. Gargiulo, MMHS, is an eight-time author, international speaker, organizational development consultant, and group-process facilitator specializing in the use of stories. He holds a master of management in human services... more
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Customer Experience

For two decades, Mike Wittenstein, Experience Designer and Managing Principal at Storyminers, has helped business leaders around the world differentiate their brands by dramatically improving their customer experience. Mike is a... more
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